Crisis Communications Handbook 2026

Table of Contents

July 2025

Introduction .................................................................................................................................. 2

CRISIS COMMUNICATIONS HANDBOOK

Crisis Communications Planning ......................................................................................... 4

Crisis Response & Protocols ................................................................................................... 8

Crisis Communications Worksheet ................................................................................... 10

Social Listening During a Crisis ........................................................................................... 13

Crisis Communications Plan Checklist ............................................................................ 14

Crisis Communications Worksheet .................................................................................... 15

Crisis Communications Holding Statement Templates ........................................... 16

Media Log ................................................................................................................................... 18

Case Studies .............................................................................................................................. 20

Destinations International CRISIS COMMUNICATIONS HANDBOOK

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