Crisis Communications Handbook 2026

Introduction

Dear Member,

We are pleased to present this Crisis Communications Handbook for destination organizations. This resource has been developed by communications experts as a tool for preparing your team to manage a potential crisis in your destination.

Throughout these pages you will find information and resources to guide you through the process of creating a plan for how your organization can speak to audiences both internally and externally in the event of a crisis.

Every destination is unique, and every crisis is different. We hope you find this handbook helpful as a guide to preparing and managing communications when the inevitable crisis hits. Please do not hesitate to call on us if we can be of any assistance.

Sincerely,

Don Welsh President and CEO Destinations International

Destinations International CRISIS COMMUNICATIONS HANDBOOK