Accessibility Playbook

PART 1

Important Considerations

RESPECT THE PERSON’S PERSONAL SPACE INCLUDING EQUIPMENT OR AIDS: Be mindful of personal space and avoid

BE PATIENT AND UNDERSTANDING:

ASK BEFORE OFFERING

ASSISTANCE: Always ask if the person needs help before providing assistance. Respect their autonomy and allow them to accept or decline assistance.

Allow extra time for individuals to complete tasks or navigate unfamiliar environments. Be patient and understanding of any challenges they may encounter.

touching them or any equipment or aids without permission.

LISTEN AND COMMUNICATE: Listen attentively to

USE WELCOMING LANGUAGE: Use language that respects the dignity and autonomy of

RESPECT THEIR INDEPENDENCE: Respect the individual’s independence and avoid making assumptions about their

the person and communicate

clearly. If they have difficulty speaking

neurodivergent individuals. Avoid using stigmatizing or derogatory language, and prioritize person-first language (e.g., “person with autism” rather than “autistic person”).

abilities. Offer assistance when needed but allow them to take the lead in communication and decision-making. Interact with the disabled individual instead of the caregiver.

or understanding, be patient and use alternative methods of communication if necessary.

VISION DISABILITIES Blindness and low vision are both conditions that affect a person’s ability to see, but they differ in degree and extent. Blindness: Blindness refers to a complete or severe loss of vision. A person who is blind typically cannot see at all or has very limited vision, often to the extent that they rely on alternative senses such as touch, hearing, or smell. Low Vision: Low vision refers to significant visual impairment that cannot be fully corrected

with glasses, contact lenses, medication, or surgery. Unlike blindness, individuals with low vision still have some remaining vision, but it is impaired to the point where everyday activities like reading or recognizing faces may be challenging. A Warm Welcome Identify Yourself: When approaching a blind person, introduce yourself and let them know that you are there to assist if needed. This helps establish trust and facilitates communication.

SHARE THIS 1 Watch This Video: (3:40) “We Don’t Bite” is a short video produced by the District of Columbia for disability sensitivity training.

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