Accessibility Playbook

PART 1

FOUR COMMON DISABILITIES

Vision disabilities – Includes blindness and low vision, conditions affecting a person’s ability to see. Auditory disabilities – Includes deafness and hard of hearing, conditions affecting a person’s ability to hear. Mobility disabilities – Conditions affecting a person’s ability to move around independently and perform everyday activities. Cognitive & Neurological disabilities – Variations in cognitive, neurological, or mental health functioning that may affect information processing, commun- ication, sensory experiences, emotional regulation, attention, memory, or interactions with others.

To better support travelers, it is helpful to understand the primary types of disabilities that can affect how people experience travel environments and services. Disability is complex and can be present at birth, develop over time, result from injury, or be associated with aging. While the experience of disability varies widely, most traveler needs can be understood through four key categories: vision, auditory, mobility, and cognitive & neurological. While some disabilities are visible, many are unseen. No matter the type of disability that exists, it is essential to treat each individual with respect. This involves understanding and acknowledging unique perspectives, needs, and experiences.

A Guide to Accessibility Icons for Marketing

Person with cane and dots – Indicates tactile paths or guidance for people who are blind or have visual impairments. Accessible parking sign with downward arrow – Accessible parking available in a garage or lower level. Person in wheelchair on incline – Signifies wheelchair-accessible ramps are available. Wheelchair with “RAMP” label – Indicates a ramp entrance that is wheelchair accessible. Elevator with wheelchair icon – Signifies an accessible elevator or lift for wheelchair users.

Eye icon – Represents visual impairments or services for people with low vision. Guide dog – Indicates service animals are welcome and recognized. Braille dots – Braille signage or information is available. Hand reading braille – Reinforces availability of braille materials or tactile signage. Ear with sound waves – Assistive listening devices or hearing support available. Brain with circuits – Refers to supports for neurodivergent individuals or cognitive disabilities. Person with white cane – Designates an area accessible or designed for people who are blind or have low vision.