Accessibility Playbook

PART 1

COMMUNICATION GUIDANCE Part of what makes communicating challenging is that people with disabilities are not a homogeneous group. A good practice is to ask how someone prefers to describe themselves and, if you inadvertently offend someone with your language, apologize and ask them to share with you their preferred language. There are generally two ways to approach this: person-first or identity-first. Neither is right or wrong; we should simply honor an individual’s preference.

TIPS

USE

DO NOT USE

Emphasize abilities, not limitations

Person who uses a wheelchair

Confined or restricted to a wheelchair, wheelchair bound

Person who uses a device to speak

Can’t talk, mute

Do not use language that suggests the lack of something

Person with a disability

Disabled, handicapped

Person of short stature

Midget

Person with cerebral palsy

Cerebral palsy victim

Person with epilepsy or seizure disorder

Epileptic

Person with multiple sclerosis

Afflicted by multiple sclerosis

Emphasize the need for accessibility, not the disability

Accessible parking or bathroom

Handicapped parking or bathroom

Do not use offensive language

Person with a physical disability

Crippled, lame, deformed, invalid, spastic

Person with an intellectual, cognitive, developmental disability

Slow, simple, moronic, defective,afflicted, special person

Person with and emotional or behavioral disability, a mental health impairment, or a psychiatric disability

Insane, crazy, psycho, maniac, nuts

Avoid language that implies negative stereotypes

Person without a disability; non- disabled person

Normal person, healthy person

Source: Center for Disease Control (CDC)

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